01866cam a2200313 a 4500 UN003788226 BR-RjFGVB 20260618123332.0 180429s2012 bl a r 000 0dpor d 9788535248876 BIBLIODATA por BR-ReIFE BR-ReIFE 658.562 G393 658.562 G393 2. ed. Gestão da qualidade : teoria e casos / Marly Monteiro de Carvalho, Edson Pacheco Paladini (coordenadores). - 2. ed. rev. ampl. - Rio de Janeiro : Elsevier, 2012.- 430 p. : il. (ABEPRO) Inclui bibliografia Obra consagrada e amplamente adotada nos cursos de graduação e pós-graduação do país, este livro-texto destina-se a estudantes da disciplina Gestão da Qualidade dos cursos de Engenharia. O livro aborda um espectro abrangente da Gestão da Qualidade, que engloba os modelos tradicionais, os modelos normativos, sua estrutura de certificação e as novas tendências como o Programa Seis Sigma. Esta segunda edição traz significativas alterações com relação à edição anterior. A primeira e mais evidente refere-se ao alinhamento de seu conteúdo às novas versões das normas da série ISO 9000 e às alterações processadas recentemente no Prêmio Nacional da Qualidade. Além disso, foram introduzidos dois novos capítulos, que incorporam as ferramentas da qualidade e a gestão da qualidade integrada à sustentabilidade. Gestão da qualidade total. Administração da produção. Satisfação do consumidor. Serviço ao cliente. Carvalho, Marly Monteiro de, 1965- Paladini, Edson P, Edson Pacheco, 1954. (Campus - ABEPRO. 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